When IT teams embark on digital transformation projects, to automate paper-based systems and improve business processes for field-based or mobile workers, the enterprise mobility leg of the journey often involves selecting the right tablet, rugged device or mobile device strategy. 
In sectors, such as construction, logistics, engineering, manufacturing or the public sector, IT teams may inadvertently incorrectly select either the most, seemingly ‘cost-effective’ consumer device available on the market and will enhance it with a tough case to make it ‘rugged’. Or, the IT team will adopt ‘over specified’ and unnecessary military grade devices. Long-term, this procurement strategy can often turn out to be expensive and ineffective.
In cases where the popular consumer mobile brands and devices are selected, IT teams mostly procure these devices in bulk, and just replace them as they break, believing that this approach to replace devices is ‘cheaper’ and more effective.  Over time, the economies of scale, in terms of device costs and downtime for teams and IT are prohibitive, making the total cost of ownership, over time, very expensive.
The alternative approach that is considered by enterprises is to adopt over specified military grade devices. This route is often unnecessary, and raises a fundamental question for IT teams about whether – as part of their enterprise mobility and digital transformation programme – they are selecting devices that are fit-for-purpose, according to the business processes that the strategy has been designed to improve?
In addition, regardless of whether a device is a standard, well-known consumer brand or a piece of military grade kit, it will eventually break at some stage. This will cause downtime for the end-user and a reduction in personal and overall business productivity. There will be a knock-on effect to the IT department, as IT will have to deal with the broken device and plug the

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