We’re seeing major social change, across Britain and globally as people redefine the pattern of work. More and more workers seek the flexibility to choose where and when they work to achieve a better work-life balance, and the result is a rapidly growing gig economy.
The gig economy provides the worker with total control over their work-lifestyle, with ever-increasing levels of compliance and protection thanks to crowdwork sites.
Most industries are seeing some level of adoption of the gig economy and this is only likely to grow. According to the Office for National Statistics, the number of self-employed people in the UK has risen by 45 percent since 2001, with more than 15 percent of the UK labour force classed as self-employed in 2017. Since 2010, there has been a 25 percent increase in non-employer businesses within the UK’s private sector, a greater and faster rate of employment growth than other private sector SMEs.
For regulated industries such as security, cleaning and logistics, however, the concept of a flexible, on-demand workforce has been overlooked. Because, despite years of global innovation, technology has been unable to infiltrate the regulated service industries with most in the sector fearing digital transformation and excessive compliance red tape.
Until now.
The birth of Labour-as-a-Service
It’s clear that to succeed in a modern, digitally-focused world, the services industry must adapt and transform to the needs of the modern employee, who are increasingly looking to gamify their lives.
Many workers use the gig economy model as a secondary source of income to supplement their shift-based work and enable a better standard of living. For example, people on zero hours or part time contracts may look for additional flexible shifts at evenings or weekends and they need a quick and easy way to find job openings and flexible roles.
Just like in the goods industry, service workers

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