Automation has long been one of the world’s most transformative forces and its impact only promises to accelerate. During the industrial revolution, engineers designed machines to automate physical tasks and completely reinvented agriculture and production in the process. Then computers came along to automate transactional tasks, which sent ripples of disruption into just about every industry. Today, a new generation of Artificial Intelligence (AI)-powered virtual agents are automating cognitive tasks and the effects promise to be just as monumental. Here are three big ways that enterprise-grade virtual assistants will (re)define how humans work.
The Semantic Revolution
Consumer-grade virtual assistants (e.g. Siri, Alexa or the Google Assistant) have revolutionized the way that people engage with technology in their personal lives, but AI is also transforming the way employees interact with technology at work.
Enterprises around the world are increasingly “hiring” digital colleagues like IPsoft’s Amelia to automate the front end of their digital systems. Virtual assistants allow people to engage with technology through the medium most comfortable to them: conversation. Semantic UXs empower all users to use a system, regardless of technical know-how. For example, on the consumer side, even if a user had never used a music streaming service before, they can tell ask their Echo, “Alexa, play some 80s music.” Similarly, semantic interfaces open access to enterprise services.
With AI, employees will not need to be trained to use a company’s shared or IT service systems — they will simply tell the virtual assistant do it. For example, an employee who needs to replace a broken laptop won’t need to navigate an unfamiliar IT ticketing system, they will just tell the virtual assistant, “My laptop is completely broken, can you order me a new one?” The virtual assistant will parse the user intent and independently issue the ticket to the relevant department. This open functionality

View Entire Article on