Businesses are increasingly advancing the use of automated and AI technologies, but are we ready to manage teams with people, robots and AI working together side-by-side? What does an augmented workforce truly look like and what do C-suite executives need to know about this growing trend to make it work for their businesses?
It’s important to remember that an augmented workforce is not a new thing. Since the dawn of time, humans showed a distinctive ability in making and operating tools, and these tools have evolved with us. Making them requires growing specialisation – such as training an AI – but operating them is becoming easy for the end user.
With the rise of machine learning we are witnessing yet another industrial revolution (and let’s hope not the last one led by humans!) where the level of human supervision on the machine will be a bare minimum and, arguably, there could be a reverse hierarchy with the AI supervising some human tasks. But we do not need to look too far into the future to witness the changes – these are already happening in our working lives today.
No matter how wary we humans are of this type of technology, the augmented workforce is not something an executive can decide whether to embrace or not. It’s happening. Every day, we deal with an augmented workforce, either directly, or indirectly through colleagues who use automation in their daily activities. The pattern is simple: usually, a minor initial investment of time and money in an automated solution generates a disruptive return on investment because a human could not achieve the same task in the same amount of time.
The Digital Open Office
We are already experiencing much more open and on-demand working environments in many industries through a mobile and remote-centric trend. An augmented office changes

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