For some businesses, beyond getting homeworking up and running at a whole new scale, lockdown has brought IT strategy to a standstill. Those that do want to move forward can face delays from their Managed Service Provider (MSP) and the restrictions lockdown has placed on them to deliver new solutions into their clouds. While this is an immediate impact it has also exposed some of the risk that was already present for MSP’s & under the covers of their cloud services.
There is nothing like a change in circumstance to really test the viability of vendors and the contractual SLA’s you have in place, or would require should you become a customer. Lockdown is the extreme of change and has therefore produced some interesting insight.
Many MSP’s do not own the data centres their cloud is housed in, this can lead to the following issues:
The ability to gain access is often a step removed from the data centre owner to a third party contractor adding layers of supply chain between the end customer and access. This will often affect access when needed the most. Many engineers have sat with critical parts in hand waiting for hours to gain access to third party data centres while systems were down. All because of this hidden supply chain. So, as far as risk security access is just the start.
Network Operations Center (NOC)
An MSP with their cloud in a third party data centre also needs to find a location for their NOC. This is where they will deliver support and management services from for their cloud. Often these are remote to the location of the cloud hardware, completely removed from the physical side of delivering a cloud infrastructure. Many data centres offer hands and eyes but these are usually only good for changing tapes or

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