The move from on-premises to the cloud comes with many potential advantages: cost savings, flexibility, scalability, and more. But “simpler” isn’t necessarily one of those advantages. Moving to the cloud can actually make things far more complex for a business, even if they are dealing with a great deal less physical infrastructure. So is there a need for a cloud vendor?
Moving to the cloud means dealing with multiple vendors who offer and support multiple services. It means multiple subscriptions to services, and for each service, there will be both a service relationship and a billing relationship. Suddenly what was once a one-off or infrequent relationship is now an ongoing one.
Cloud migration does not eliminate the need to manage infrastructure but changes the skill sets that are necessary to maintain it.
A discrete cloud vendor relations role—or not…
For a business to stay on top of its relationships with vendors, there must be a cloud vendor relations role within the company. However, this isn’t as simple as hiring someone and giving them the job title of vendor relations manager.
Who this role belongs to will depend on the size of the organisation and the staff it already has. A small business may need to simply assign the task of vendor relations to an office manager. Larger businesses may need to assign the role to one or more people as necessary.
Businesses will almost certainly already have processes for suppliers, and much of the same rules should also apply to cloud vendor’s. However, the process won’t be identical. With some vendors, a bid process won’t be appropriate. For others, a service level agreement (SLA) will need to be established. Some will have an account manager as a single point of contact, while others will have a team.
Also, businesses don’t often use the software as provided by the

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