Given the pivotal role IT infrastructure plays in the functioning of organisations today, any downtime can be costly. Therefore, the stability of the IT backbone which includes the cloud as an important component plays a huge role in building the organisation’s resilience. For instance, how quickly can the business resume in the face of any unforeseen event, whether a natural disaster or social unrest? How can it cut the risk of crucial data getting corrupted? How can it safeguard itself against deadly cyberattacks?

The pandemic is rapidly accelerating enterprise adoption of digital technologies, particularly cloud solutions – projects that are expected to take years are being completed in just weeks or months. One report by Markets and Markets found that the cloud market size is expected to grow from USD 233 billion in 2019 to USD 295 billion by 2021 at a Compound Annual Growth Rate (CAGR) of 12.5% during the forecast period. 

With most organisations embracing cloud infrastructure, some of these risks are mitigated to a certain extent. However, cloud also brings in its own set of risks that organisations need to address. Cloud deployments add greater complexity and volatility since they typically involve large-scale transaction volumes, open architecture, and multiple vendors. Then there are challenges around managing the synchronization between cloud and legacy environments and ensuring the availability of network connectivity. 

In such a scenario, organisations need to take specific steps to build business resilience in a cloud environment. They need to take accountability for business outcomes by creating a comprehensive strategy that handles everything from provisioning, day-to-day management of a multi-cloud environment to driving innovation at scale using cloud capabilities.  

Understand Critical Workloads 

As a first step, there needs to be enough visibility into the types of workloads, especially customer-facing ones, that are residing on the cloud. This helps understand the impact of downtime on

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