The way that we interact in the workplace is changing. While the importance of face-to-face meetings cannot be underestimated, the influx of millennials in the workforce has led to a significant shift towards electronic communications. Recent research from PWC found that 41 per cent of millennials prefer to communicate via instant messaging, or text as opposed to in person.
While this has been well documented, this is just the beginning. There is another new technology making an impact on how we communicate and work: artificial intelligence. Its full potential is yet to be seen, however a recent report from Gartner has estimated that by 2022, one in five workers engaged in mostly nonroutine tasks will rely on AI to do a job.
What does this mean for collaborative work? Here are three ways AI can revolutionise the workplace in the coming years:
 Facial recognition technology
Largely thanks to companies like Apple, facial recognition is no longer an emerging technology that’s reserved for MI5 and those with high-security clearance, but instead is part of an average consumer’s every day. But its uses aren’t limited to user authentication, and gradually we’re going to see the incorporation of facial recognition technology in other areas of the enterprise. For example, facial recognition in remote productivity tools will provide a practical way of reading visual cues. Right now, when it comes to making big decisions, be it closing a deal, or interviewing a candidate, many still prefer face-to-face meetings as they can take into account cues that don’t translate well over the phone. But, by applying analytics to facial images on video, meeting hosts will be able to pivot their conversation if needed, and inform more effective post-meeting follow-up. This “meta-meeting”, which focuses more on the feeling of the meeting (body language, tone, etc.) rather than

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