Global Internet Disruptions Spiked 63 Percent in March; Internet Service Providers Hit the Hardest  
SAN FRANCISCO – August 4, 2020 – ThousandEyes, the Internet and Cloud Intelligence company, today announced the findings of its inaugural 2020 Internet Performance Report, a first-of-its-kind study of the availability and performance of Internet-related networks, including those of Internet Service Providers (ISPs), public cloud, Content Delivery Network (CDN), and Domain Name System (DNS) providers. Measuring performance over time, the report examines the impacts of changing Internet usage due to COVID-19 and how those impacts varied across different regions and providers.
“The Internet is inherently unpredictable and outages are inevitable even under normal conditions. However, with the overnight transition to a remote workforce, remote schooling, and remote entertainment that many countries experienced in March, we saw outages spike to unprecedented levels — especially among Internet Service Providers who seem to have been more vulnerable to disruptions than cloud providers,” said Angelique Medina, research author and director of product marketing at ThousandEyes. “With the Internet Performance Report, businesses can benchmark Internet performance pre and post COVID-19 and plan for a more resilient IT environment as they continue to build out infrastructures that can manage the external dependencies on cloud and Internet networks that employee and consumer experiences now rely on.”
Rapid adoption of cloud services, widespread use of SaaS applications, and reliance on the Internet has created business continuity risks for enterprises. ThousandEyes is an enterprise software platform that enables organizations to see the Internet like it’s their own network. Based on an unmatched number of vantage points around the globe that perform billions of measurements each day to detect when traffic flows are disrupted and measure performance, ThousandEyes leverages this unique Internet intelligence to monitor and detect how Internet, cloud, and other third-party dependencies impact end-user digital experiences.

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