The water sector is coming under immense pressure to improve the quality of its service after Ofwat announced it will intervene in water companies whose business plans for PR19 don’t match the “high bar” it expects for customer service.
With an increased demand for water, an ageing infrastructure and rising costs, some large water providers are exploring the use of cloud-based technologies, as a way to make considerable cost savings and manage the network more effectively.
Yorkshire Water is one such water company that has been investing heavily in advanced technology to improve the services it provides.
Since adopting the WorkMobiles’ mobile data capture app, the company has used it to become more agile and efficient compared to its previous method of data capture.
Previously, field engineers were relying on paper-based forms and handheld cameras to capture information on jobs and projects and were then having to drive at least five miles back to head office to load their job data into the company portal. Yorkshire Water recognised that it needed a digital solution that would help to collect and manage essential project information more effectively and also reduce administration costs based on the price of fuel and non-productive wage costs.
After trialling the cloud-based application with a team of 400 workers, the water provider has deployed the WorkMobile solution to over 1,800 of its employees. They are also continuously looking for new ways to further increase usage of the app.
WorkMobiles’ flexible form designer allows users to create mobile forms relevant to the specific job at hand, including site inspections, health and safety forms and timesheets for all workers on site. Using a digital form to capture the information for these important documents reduces the risk of data being lost or incorrectly collected.
Job details can now be sent to employees in the field and project data can also be captured in

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