The business case for cloud technology could not be clearer today. In recent months some of the reservations that organisations have harboured towards the cloud. Today, cloud technology has enabled wholesale remote working at a scale, that pre lockdown, would have been unfathomable.   
Recent months have put organisations’ business continuity plans to the test. As organisations now revisit their business continuity strategy and IT investment models for the future, their challenges and considerations will be different to what they were, even a few weeks ago.
 
Focus on ‘people first’
Predominantly, business continuity plans have been focussed on ensuring commercial operation during a crisis within the confines of a physical location – the office. While people have always been a key component of the plan, here on in, and perhaps for the first time, business continuity plans need to put staff on the top of the list in terms of importance due to the dispersed nature of the workforce. With flexible working no longer being a perk, attention needs to be paid to work culture, properly supported by a cloud environment.
Risk considerations from a staff perspective will change too. At a base level, typically staff safety and risk mitigation has centred around physical events such as a fire. But how do organisations ensure staff safety and their availability during a black swan event with wholesale remote working?  And what role will IT play in such a scenario?
 
Technology alignment with working practices
Organisations need to revisit their technology infrastructure to align it with new working practices. While digital transformation initiatives are underway in most organisations, these programmes need re-examining holistically. For example, to ensure easy, intuitive, and yet secure access to business information, centralised, policy-driven, and cloud-based repositories for document and email management become essential for a dispersed workforce. Not all organisations deploy such systems today,

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